The Art of the Discount: How to Never Lower Your Rates Again

by | Jun 6, 2017 | VAASA MEMBERS, Virtual Assistant

The Art of the Discount: How to Never Lower Your Rates Again

It’s happened to every VA at one time or another—probably more than once.

You offer a proposal or contract, only to have your potential client respond with, “That sounds great, but I can’t afford it.”

What do you do?

For a lot of VAs, their first response is to lower their rate. After all, they reason, she really does need my help. Plus it’s good karma, and she’ll talk about me with her friends, and refer business to me later.

Maybe, but more likely than not, what you end up with is a client who takes far too much of your time, for less money than you deserve. You wind up resentful, and wondering why you aren’t earning the living you know you’re capable of.

Sound familiar?

I want you to make a promise to yourself right now that you will never again lower your rates to appeal to a client. Doing so devalues your services, makes the client less likely to follow through, and worse, makes you feel terrible later.

Now, I’m not saying you can never offer special deals. But I do want you to change how those offers are made. Here’s how it works.

If your package includes:

  • 10 x Infographics per month
  • 2 x blogs per month
  • 5 hours email management per week
  • and 3 hours of research

and your potential client claims to not be able to afford your asking price, rather than offering to reduce the price, you offer to reduce the price and the package.

So the offer you make to her now includes everything BUT the 3 hours of research. Or everything BUT the 2 blogs per month.

You have not lowered your rates so far that you feel used, but at the same time, you’ve worked with her to create a plan she can afford. It’s a true win-win for both of you.

The same technique can be used for any type of VA, unless you’re charging strictly by the hour. If that’s the case, take a look at how you can reduce the number of hours you need to invest while still providing value.

For example, rather than offering four one-hour email management per week, change your plan to just two hours. The client will still get plenty of value.

Next time you’re asked to reduce your rates for anything, take a close look at how you can also reduce the work you’ll be doing. That way you’ll never feel as if you’ve been taken advantage of, and your clients will still get great service.